The most common cause of ID verification not being completed is that the ID verification you have used has expired.

If it takes longer than 5 mins, please prepare a valid ID and follow the on-screen instructions to verify your ID again.

"For complying with the licence and GDPR purposes, the personal data used for identity verification is only used for fraud prevention and anti-money laundering purposes.

It is not held by us but is managed by a professionally authorized third party complying with the regulations."

These identity details are not used for any other purpose.