Statement 20230323
Updated over a week ago

IMPORTANT NOTICE – Please Read

To our valued JUNGLEbet customers,

We regret the delay in our reopening, knowing that many of you have been eagerly awaiting our return.

Thank you for your patience and continued support.

We have been in discussions with the UK Gambling Commission and IBAS (The Independent Betting Adjudication Service), and based on the outcome of those discussions, we would like to announce our plans moving forward regarding the issues that have occurred since February.

We apologise for the dysfunctions and confusion caused by an unexpected overwhelming response to a closed β promotion in early February, compounded by misinformation and system errors.

We will explain our response plan for each case in detail.

Please be sure to review the following.

The most important point: Customers who have deposited cash to play will be able to withdraw their funds starting from March 24th.

We will contact eligible customers individually.

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[Flow of use Cash and Bonus]

1. Bet with only bonus funds

Please note that the bonus provided is not redeemable for cash. Bonuses are provided as an enjoyable element, rather than as cash.

Additionally, in the future, bonuses may be converted to cash or other incentives upon meeting certain requirements. Please also keep an eye out for that.

If you no longer have any expectations of our service or are concerned about continuing to use our product, you can close your account.

We are also able to respond to requests for cash withdrawals that have been deposited.

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2. Bet with real and bonus funds

Please note that the bonus provided is not redeemable for cash. Bonuses are provided as an enjoyable element, rather than as cash.

The ways to enjoy the bonus you hold will be shared in the future, so please continue to wait for further updates.

Additionally, in the future, bonuses may be converted to cash or other incentives upon meeting certain requirements. Please also keep an eye out for that.

If you use the cash deposited to place bets, you can withdraw any winnings. Please note that the process of withdrawing funds may take some time, so we kindly ask for your patience.

We would never use a customer's personal information in a way that violates our terms and conditions.

If you no longer have any expectations of our service or are concerned about continuing to use our product, you can close your account.

We will not reuse the account of a customer who has closed an account in an unauthorised manner.

We are also able to respond to requests for cash withdrawals that have been deposited.

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3. Bet with only real funds

If you use the cash deposited to place bets, you can withdraw any winnings.

Please note that the process of withdrawing funds may take some time, so we kindly ask for your patience.

We would never use a customer's personal information in a way that violates our terms and conditions.

If you no longer have any expectations of our service or are concerned about continuing to use our product, you can close your account.

We will not reuse the account of a customer who has closed an account in an unauthorised manner.

We are also able to respond to requests for cash withdrawals that have been deposited.

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The above is our report and our next action.

Based on advice from UKGC and IBAS, we will continue to work towards improving our services.

Thank you again for your continued support of JUNGLEbet.

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