If you are waiting for ID verification process for over 10mins, please check the following checkpoint for starters.

Whether

- The driving licence, Passport or Residence permit you uploaded is not expired.

- You took a photo or were not backlit.

- The image you uploaded was not cut-off.

If applicable to the above case, please retry your ID verification from the yellow banner or account page.

Please let us know if you have further questions or concerns about this.