Last Updated: 10 Jul 2023

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Please read carefully these terms of service ("Terms") which govern your use of JUNGLE Services.

1.1. The website https://bet.jungle.xyz/ and other websites (“Website”) and the JUNGLE mobile application (“App”), are all owned and operated by JUNGLE X UK Limited (“JUNGLE” ”, “we”, “us”, “our”), a limited company registered in England and Wales with company registration number 08431063 and licensed and regulated by the Gambling Commission to provide facilities for remote betting services, with its registered office being at WeWork Aviation House, 125 Kingsway, London, WC2B 6NH.

1.2. Reference to “Services” in these Terms mean the betting facilities that we offer on the App and Website.

1.3. JUNGLE is licensed by the Gambling Commission (licence 046271-R-324674-008) to provide these services to customers in Great Britain. Details of our licensed status can be found at https://www.gamblingcommission.gov.uk/public-register/business/detail/46217

2.1. These Terms form the basis of a legally binding contract between you and us. By registering an Account in accordance with clause 3 of the Terms ("Account"), or otherwise use of the Services, you are deemed to have accepted and understood them.

2.2. If we make any changes to these Terms, we will notify you of any such changes by a notification to you when you login to the Services. We will endeavour to provide you with 14 days’ notice of any material change to these Terms. Following such notification, your continued use of the Services will be your deemed acceptance of any changes to the Terms. Any bet placed prior to the notification to you of the amended Terms will be subject to the Terms that were in place at the time the bet was placed. We reserve the right to suspend your access to your Account and your use of the Services, if you refuse to accept our Terms, as amended from time to time.

2.3. By using the App, the Website or the Services, you are bound by the following:

a) these Terms;

b) the General Rules;

c) the JUNGLE Privacy Policy; and

d) the specific terms of any promotion, bonus and special offer as may be made available to you from time to time.

2.4. We reserve the right to suspend, modify, remove or withdraw the Services or any part thereof, at our discretion with immediate effect and without notice.

Fair Terms

2.5. We have received legal advice that these Terms are fair under the Consumer Rights Act 2015. We always aim to be fair and transparent in dealings with our customers. Should you have any concerns about aspects of these Terms or need any advice regarding them, please contact our customer services team on the details set out at clause 24 of the Terms.

Restrictions

3.1. Under the Gambling Act 2005, it is a criminal offence for a person aged under 18 to gamble (bet).

3.2. All customers must be 18 years of age or older and resident in the United Kingdom to register for an Account with us.

3.3. To prevent underage gambling, we will carry out automated identity checks to verify your identity information provided to us on registration. We will undertake a search with a third party for the purpose of verifying that you are aged 18 or over. Where these checks are unable to verify that you are 18 years of age or over, we will require documentary evidence from you to prove your age. If we are unable to confirm that you are aged 18 or over then we will not be able to open an Account for you and you will not be able to bet with us.

3.4. When registering for an Account, you will be required to provide your mobile phone number and will then receive a one-time PIN code to register for an Account on the Services. When opening an Account you will be required to provide personal details including your (a) full name (b) residential address including postcode (c) date of birth (d) e-mail address and (e) mobile phone number. The App also allows you to login using biometric authentication.

3.5. You must keep your personal and payment details up to date in your Account in the Services. Failure to do so may lead to payments to or withdrawals from your Account being declined.

3.6. You must be physically located in the United Kingdom in order to place a bet with us. We may use services to block the registration of an Account or betting using the Services by individuals who are located outside the United Kingdom.

3.7. You may not open more than one Account with us. We will suspend or close your Account and void all settled and unsettled bets in the event that you open more than one Account with us.

3.8. We reserve the right to decline a new customer or close an Account without having to give a reason for doing so.

3.9. You must not open an Account with us if you have self-excluded using one of the methods set out at clause 12 of these General Terms, or if you have you have registered with GAMSTOP to self-exclude from all online gambling websites which are licensed in Great Britain (see https://www.gamstop.co.uk/register).

3.10. You must not open an Account with us if you are prohibited from doing so by any membership or a professional or sports association, workplace rules or any other regulatory rules.

General

3.11. Your Account is personal to you, and you shall not allow others to use your Account login details or to accept any winnings, or to participate in any of the Services. Any person found to have violated this clause will be liable for all losses on the Account but will not be entitled to collect any winnings.

3.12. You have sole responsibility to ensure that your security details, including your PIN and password, remain confidential. If you are concerned that your security details are no longer confidential, you must notify us immediately.

3.13. Any betting transaction that is placed by a person who is securely logged into your Account will be considered to have been placed by you and JUNGLE will not be liable for any loss you may incur as a result of misuse of your security details.

3.14. The Services will at all time show records of recent bets placed by you, results and your Account activity.

3.15. You have sole responsibility in ensuring your payment/bank details and contact information are accurate and up to date at all times.

Deposits

4.1. Customers can only deposit Pound Sterling GBP (£) into their Account. No other currencies are accepted.

4.2. We accept deposits via the following debit card types: Visa Debit; MasterCard Debit; and by direct bank transfer (open banking)

4.3. The minimum deposit amount we will accept will be stated in the Services.

4.4. Interest is not payable on Account balances.

4.5. Credit will not be given to any JUNGLE customer.

4.6. You will be able to place a bet immediately after any deposit transaction has been confirmed.

4.7. We do not charge you for depositing using your debit card or otherwise in respect of any payments related to gambling transactions made using the Services, however your bank may impose charges on you. You should check the applicable terms and conditions in respect of your bank or other payment provider for further information.

4.8. JUNGLE is the merchant of record for the Services, meaning it processes all debit card payments from customers, including deposits.

4.9. As required by our anti-money laundering obligations, we may be required to obtain documentary and other evidence from you to establish the source of the funds deposited into your Account and/or where those funds originated from. We may, acting reasonably, suspend or terminate any Account and withhold any of your funds (including winnings) where you are unable to provide such information to our reasonable satisfaction.

Withdrawals

4.10. Funds may be withdrawn from your Account provided that:

a) All payments made into your Account have been confirmed as cleared and have not been charged-back, reversed or otherwise cancelled;

b) Any identity checks we are required to conduct pursuant to applicable anti-money laundering regulations and rules or other obligations have been completed. To this end we reserve the right to seek such other documentary or other information as we might require in order to satisfy our anti-money laundering checks and compliance with these Terms and any other applicable rules, laws or regulations.; and

c) you have complied with these Terms and any other rules, policies or terms and conditions which you are obliged to comply with, as set out in clause 2.3.

4.11. You accept that all transactions will be checked to prevent money laundering and that any transactions made by you which JUNGLE considers to be suspicious, may be reported to the National Crime Agency (NCA). JUNGLE reserves the right to decline and/or reverse the withdrawal of unspent or otherwise unused deposits until the source and legitimacy of these funds has been confirmed.

4.12. If you choose to make a withdrawal request and have deposited with us using a debit card, we will pay any requested winnings back to the same card. If you have deposited by bank transfer, we will pay any requested winnings back to the same bank account from which the deposit originated.

4.13. In the event that your debit card used to deposit with us has expired or cannot be credited for any other reason, you may first be required to deposit funds using a valid debit card registered in your name, before you can withdraw any funds.

4.14. In the event that your bank or card-issuing company charge additional fees in connection with a deposit or withdrawal – for example, an exchange rate fee (in the event your account is held in a currency other than GBP) – then we shall not liable for any such charge.

4.15. In the event that you request a withdrawal from us, but you do not receive the relevant payment to your debit card within 5 working days, please contact our customer services team by e-mail at support@jungle.xyz or via the messaging function in the Services.

4.16. The minimum withdrawal amount that can be withdrawn will be as stated in the App. However, if your Account is being closed, any Account balance can be withdrawn.

5.1 We are required by our licence to inform you about what would happen to customer funds we hold on account for you in the event of our insolvency.

We hold customer funds in a segregated bank account and in reserve funds which we hold with our payment processors. These funds are held separately from general company funds, but they would form part of the assets of our business in the event of insolvency.

These funds are not protected in the event of our insolvency: not protected segregation.

5.2 You will be required to acknowledge receipt of our customer funds protection arrangements before making your first deposit into your Account. If you do not agree to the level of customer funds protection we provide, please do not make any deposits into your Account.

6.1. The minimum bet stake and the maximum bet users are as stated for each event on the Services.

6.2. Where applicable, the maximum bet limit per market, maximum bet limit per bet will be as stated for each event on the Services.

6.3. All bets will be processed once the bet has been placed and the acceptance confirmed.

6.4. Bets cannot be cancelled or changed once the bet has been confirmed by us.

6.5. When an event is cancelled, all bets relating to that event will be cancelled automatically and your Account will be refunded with the stake.

6.6. Bets will only be accepted up to the event start time. Where any bet is inadvertently accepted by us after the start time, the bet will be cancelled.

6.7. We reserve the right to refuse/cancel any bet or part of a bet before an event starts.

6.8. We reserve the right to void any or all bets that have been made by any person or group of persons who are acting (in our reasonable opinion) in an attempt to defraud us. If there is any evidence of a series of bets, each containing the same selection having been placed by or for the same individual or syndicate of individuals, we reserve the right to void such bets and suspend/close the Accounts. This rule applies to both settled and unsettled bets.

6.9. We reserve the right to void any bet that may have been accepted when the Account did not have sufficient funds to cover the bet. If an Account has insufficient funds as a result of a deposit that has been cancelled by the payment processing party, we reserve the right to cancel any bet that may have been accepted retroactively, and void any winnings paid to you from those bets.

6.10. We reserve the right to change odds and information displayed on the Services at any time and without notice.

7.1. Winnings will be credited to your Account following confirmation of the event result.

7.2. In case of conflict between the result or balance posted on the App and the ones shown on our server, the ones posted in our server shall take precedence. You understand and accept that the settlement of any conflict between you and us will be determined based on the records kept by us.

7.3. The process for requesting and receiving winnings is outlined at clause 4. Please note we will always contact you via your registered email address if there is any further information we require (such as identification documents) in order to process it for you.

7.4. You agree to the use of a verifiably random number generator to provide our game servers with an adequate quantity of random numbers for our virtual betting events.

8.1. If funds are credited to your Account in error by us, it is your responsibility to notify us of the error without delay. Such funds will not be credited to your Account or, if already paid, will be recovered from your Account balance. Any winnings based on funds used to bet which were credited to you in error will not be paid to your Account or, if already paid, will be recovered from your Account balance. You shall remain responsible for any entry fees placed into tournaments or contests that involve pools or pools-style betting, where the stakes can no longer be recovered from the pool.

8.2. We do not accept responsibility for any damages arising from typing, human, IT, display of results/balance or other palpable errors that lead to obvious pricing, odds or bet settlement errors. Additionally, we do not assume an obligation to completely eliminate these errors when providing the service. In all such cases, where bets are placed by you involving obvious pricing, odds or bet settlement errors, such bets will be voidable by us at our absolute discretion.

9.1. YOU HEREBY ACCEPT THAT BY USING THE SERVICES, THERE IS A RISK THAT YOU MAY LOSE MONEY AND YOU AGREE THAT YOUR USE OF THE SERVICES IS AT YOUR OWN RISK.

9.2. NOTHING IN THESE TERMS SHALL LIMIT OR EXCLUDE OUR LIABILITY FOR:

a) DEATH OR PERSONAL INJURY CAUSED BY OUR NEGLIGENCE, OR THAT OF OUR EMPLOYEES, AGENTS, OR SUBCONTRACTORS;

b) FRAUD OR FRAUDULENT MISREPRESENTATION;

c) BREACH OF ANY OBLIGATION AS TO TITLE OR QUIET POSSESSION IMPLIED BY STATUTE; OR

d) ANY OTHER ACT, OMISSION, OR LIABILITY WHICH MAY NOT BE LIMITED OR EXCLUDED BY LAW.

9.3. SUBJECT TO CLAUSE 9.2, WE SHALL NOT HAVE ANY LIABILITY TO YOU, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), BREACH OF STATUTORY DUTY, OR OTHERWISE, FOR:

a) ANY CONSEQUENTIAL, INDIRECT, INCIDENTAL OR SPECIAL DAMAGE OR LOSS OF ANY KIND WHATSOEVER;

b) LOSS OF BUSINESS, PROFITS, REVENUE, REPUTATION, GOODWILL, CONTRACTS, ANTICIPATED SAVINGS OR OPPORTUNITIES;

c) DAMAGES OR LOSSES DEEMED OR ALLEGED TO HAVE RESULTED FROM OR BEEN CAUSED BY THE SERVICES, OR THE CONTENT OF THE SAME, INCLUDING WITHOUT LIMITATION, DELAYS OR INTERRUPTIONS IN OPERATION OR TRANSMISSION, LOSS, DAMAGE OR CORRUPTION OF ANY DATA, EVEN IF SUCH LOSSES WERE FORESEEABLE OR IF WE WERE NOTIFIED OF THE POSSIBILITY OF THE SAME;

d) ANY DAMAGES OR LOSSES ARISING FROM YOUR, OR ANY OTHER PERSON’S, MISUSE OF THE SERVICES, OR ITS CONTENT, OR ANY USE OF THE SAME IN BREACH OF THESE TERMS.

10.1 Gem is not a substitute for cash that can be bet or withdrawn, but is of a nature that is consumed when increasing the enjoyment of betting. They are provided by us free of charge and cannot be purchased by the user. The timing of the offer is at our discretion.

Complaints and Disputes

11.1. You can make a complaint by contacting our customer services team by e-mail at support@jungle.xyz or via the messaging function in the Services.

11.2. Upon receiving a complaint, we will confirm to you who will investigate the complaint, and how long you can expect to wait before a decision is reached. We will take account of all relevant information, including recorded calls, and suggest a resolution to your complaint.

11.3. Any complaint should contain the following information:

a) your full name;

b) your e-mail address

c) an explanation of the issue and the complaint; and

d) specific dates and times associated with the complaint (if applicable);

11.4. We will use our best endeavours to resolve any complaint promptly. Failure to submit the details outlined above may result in a delay in our ability to identify and respond to your complaint in a timely manner.

11.5. We aim to respond to complaints with the results of the inquiry within one month from the date on which the complaint is lodged. Where we are unable to respond within one month, we will notify you of the reason for the delay and our anticipated response date.

11.6. Should we be unable to resolve the complaint to your satisfaction, we will classify your complaint as a dispute. You may refer the dispute to our chosen alternative dispute resolution entity, Independent Betting Adjudication Service (“IBAS”), who will adjudicate on the dispute. This service is free of charge to you. Further information about raising a dispute with IBAS may be found at the following link: https://www.ibas-uk.com/consumers/how-to-raise-a-dispute/.

11.7. The ability to refer a dispute to IBAS for resolution does not in any way restrict you from taking action through the courts for a resolution in relation to the dispute.

11.8. We give our commitment to pursuing an amicable solution to all disputes. We will consider a dispute resolved by IBAS to be binding on both parties.

11.9. The outcome of all disputes which are resolved by IBAS must be reported by us to the Gambling Commission.

12.1. You can set deposit, loss and spend limits on your Account in the Services.
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Financial limits can be set on the Account on registration or at any point after registration.

Account limits can be set for a period of 24 hours, 7 days or one month at the “Financial Limits” section of the Services.

You can revise a pre-set financial limit at any time. Any reduction in a limit will take effect immediately (subject to any delay whilst the limit is set on our IT system).

Any increase in a limit will only take effect after a cooling-off period of 24 hours has elapsed and you have taken positive action to confirm the request. Positive action involves confirming this request in the Services.

12.2. If you wish to take a break from gambling, we offer a “time out” facility, for periods of (a) 24 hours, one week, one month or (d) such other period as you may request up to a maximum of 6 weeks. If you wish to take time out from gambling, please either contact our customer services team by e-mail at support@jungle.xyz or via the "Time Out" option in the App, specifying the period of time you wish to take out of gambling.

12.3. We realise that for some customers, gambling might become a serious problem. For such customers, we offer an in-house self-exclusion option, for a period from six months up to permanent exclusion, as per a customer's request.

12.4. If you wish to self-exclude, please either contact our customer services team by e-mail at support@jungle.xyz or via the "Self-Exclusion" option in the App, specifying the period you wish to be self-excluded for.

12.5. If a self-exclusion has been requested by contacting the customer services team, the Account will be closed for 6 months unless requested otherwise. Any self-exclusion may, on request, be extended for one or more further periods of at least 6 months each.

12.6. JUNGLE takes its social responsibility extremely seriously and follows the Gambling Commission of Great Britain’s Licence Codes and Conditions (LCCP) to make sure that effective procedures are in place for self-exclusion. We take all reasonable steps to prevent self-excluded individuals from participating in gambling.

12.7. All individuals who have self-excluded with JUNGLE who are found to have opened an Account in breach of their self-exclusion will have their winnings forfeited and all bets will be voided. JUNGLE treats instances of attempting to circumvent the JUNGLE self-exclusion restrictions extremely seriously and will take all necessary action to protect itself and the individual.

12.8. In instances where JUNGLE becomes aware of any individual having self-excluded at another operator, we reserve the right to extend that self-exclusion to JUNGLE for the protection of the individual. In these instances, past bets will not be voided.

12.9. In addition to self-excluding with JUNGLE, residents of the United Kingdom may also register with GAMSTOP to self-exclude from all online gambling websites which are licensed in Great Britain – see https://www.gamstop.co.uk/register.

12.10. We shall not be liable for any harm, loss or damage resulting from your accessing the Services during any period of self-exclusion where you have gained such access by circumventing our self-exclusion system, for example where you have used different personal details to register for a new Account.

12.11. Any individual who believes they have a gambling problem should seek help from agencies such: http://www.gamcare.org.uk/ and https://www.begambleaware.org/.

Please see the JUNGLE Privacy Policy for details of how your personally identifiable information is collected and may be processed or shared with others.

14.1. We will endeavour to provide the Services using our reasonable skill and care. We make no further warranty or representation, whether express or implied, in relation to the Services. All implied warranties or conditions of satisfactory quality, fitness for purpose, completeness or accuracy are hereby excluded to the fullest extent permitted by law.

14.2. We make no warranty that the Services or any platforms or methods used to access them will meet your requirements or will be uninterrupted, timely, secure or error-free, that defects will be corrected, or that the Services or our software are free of viruses or bugs or represents the full functionality, accuracy, reliability of the materials or as to results or the accuracy of any information obtained by you through the same.

15.1. You acknowledge and agree that all intellectual property rights in the Services, their contents (including any software) and in the content published on them shall remain at all times vested in JUNGLE.

These intellectual property rights include, without limitation, copyright, trademarks, the underlying software, the design, graphics, layout, look and feel and structure of the Services, database rights, design rights, domain names and rights to goodwill and/or to sue for passing off. You are permitted to use this material and content only as expressly authorised by us or our licensors.

15.2. You acknowledge and agree that the material and content contained within the Services is made available for your personal non-commercial use only. Any other use of such material and content is strictly prohibited. You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit, tamper with or create derivative works of such material and content.

15.3. With the exception of your personal information, all other information, including, but not limited to, ideas, submissions, suggestions, concepts, graphics, chatroom contents including material and statements, posted on the Website or otherwise submitted to us will become our property and we shall not be subject to any obligation of confidentiality and we will be free to reproduce, modify, edit, adapt, publish, translate, distribute and display same as we designate in any and all media.

16.1. We reserve the right at any time, and in our sole discretion, to suspend or terminate your Account (or exclude you from any of the Services) if we consider it necessary to do so.

16.2. You may close your Account at any time by contacting our customer services team by e-mail at support@jungle.xyz or via the messaging function in the Services.

16.3. Where your Account is closed, you will be sent any balance remaining in your Account to your registered method of deposit. If you have placed any bets in relation to events which have not yet taken place at the time of you closing your Account, such bets shall still stand (unless we in our absolute discretion offer to void such bets and you agree to the same), and if such bets subsequently win, the corresponding sums shall be sent to you once the outcome of the bet is known.

16.4. If you do not undertake any activity on your Account for a period of 12 months or more, your Account shall be deemed to be an “Inactive Account”. In this situation we will contact you using the most recent contact details we have for you and will give you 30 days to withdraw your funds.

16.5. If there are any funds remaining in an Inactive Account after 30 days of our notification to you, we shall attempt to return those funds to you, using the most recent payment method on your Account.

16.6. If the funds are not withdrawn and cannot be returned to you for any reason an Account inactivity fee will be charged. An Account inactivity fee of 5% per annum will be charged on any funds remaining on an Inactive Account.

16.7. Inactive funds can be reclaimed by you at any time by contacting our customer services team by e-mail at support@jungle.xyz or via the messaging function in the Services.

17.1. Your sole remedy in the event of termination of your Account shall be the re-imbursement of any undisputed balance you may then have, subject to your having complied with these Terms and any other policies, conditions or rules which are stated to apply to your use of the Services. To the fullest extent permitted by law, we shall have no further liability to you whatsoever.

17.2. Where we terminate your Account due to you breaching any of these Terms and you have placed any bets in relation to events which have not yet taken place at the time of the termination of your Account, we reserve the right to treat such bets as void, with the stake being returned to you.

17.3. In the event of termination of your Account, for any reason permitted under these Terms, we will remove any bonus monies in your Account and any winnings derived from any bonuses.

17.4. Upon termination of your Account, you agree and acknowledge that your rights to use the Services shall immediately terminate and you will remove any software provided to you by JUNGLE or downloaded from the App Store or Play Store.

18.1. We reserve the right to moderate any chat on the Services and to remove postings, including those which promote competing services and those which are untrue, derogatory or critical of us, the Website, the App or the Services.

18.2. You will not post any unlawful, obscene, abusive, defamatory, threatening or other offensive material on the Services or any other platform made available to you in connection with the Services.

18.3. You agree to observe and abide by any specific chat rules that we may post on any chat facility from time-to-time.

If it is necessary to provide you with software ("Software") supplied by third parties to enable you to use and download the products offered through JUNGLE, you may be required to enter into a separate agreement with the Software owner in respect of your use of such Software ("Third Party Software Agreement"). In case of any inconsistency between these Terms and the Third-Party Software Agreement, these Terms will prevail, in so far as the inconsistency relates to the relationship between you and us. It is your responsibility to ensure that any Software is downloaded onto your computer/device in a manner compatible with your own computer/device’s specific set-up.

20.1. Neither we nor our affiliates, agents and licensors accept any responsibility and will not be liable for any loss resulting from delays or interruptions to play due to failure, breakdown, malfunction, interruption of or disconnection from our server or software, or any other causes over which we or they have no control.

20.2. Misuse, disconnection or system malfunction will result in all related or effected bets being void.

The Services may only be used for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding the Services and any bets placed on the Services. We reserve the right to cooperate with law enforcement and other regulatory authorities, in investigating claims of illegal activity on the Services or otherwise in connection with the Services.

22.1. Any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with these Terms or their subject matter shall be governed by and construed in accordance with the law of England and Wales shall be governed by the laws of England and Wales.

22.2. You acknowledge and accept that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim (including non-contractual disputes or claims arising out of or in connection with these Terms) or their subject matter.

23.1. If any part of these Terms shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed to be severable from these Terms and shall not affect the validity and enforceability of any of the remaining provisions of these Terms.

23.2. These Terms and the documents, policies and rules referred to herein, contain the entire agreement between you and us relating to your use of the Services.

23.3. JUNGLE may transfer its rights and obligations under these terms to another entity. We will contact you to let you know if we plan to do this. At that point, if you object to the transfer, you will be entitled to close your Account and your funds will be refunded to you.

Contact details

23.4. Should you have a complaint regarding any aspect of your Account, your transactions or your dealings with JUNGLE, are experiencing any problems, or wish to contact us for any other reason, please contact our customer services team by e-mail at support@jungle.xyz or via the messaging function in the Services.