Closed eyes detected

There is an issue completing your verification checks as your eyes are not fully open. Please retake your photo with your eyes open

Eyes covered by glasses

There is an issue completing your verification checks as your glasses are obstructing your eyes. Please remove your glasses and retake your photo

Face mismatch

There is an issue completing your verification checks as the face in the provided photo does not match the face in your official identification. Please ensure that the photo is clear, well-lit, and that your facial features are fully visible, then retake the photo

Face with glasses detected

There is an issue completing your verification checks as the glasses may interfere with facial recognition. Please remove your glasses and retake your photo

Hat or mask detected on face

There is a problem completing your verification checks because a hat or mask is obstructing your facial verification. Please remove the obstruction and retake your photo

Low image quality

There is an issue completing your verification checks due low-resolution image where the document information is not readable. Please resubmit another document for us to process

Camera is not accessible for verification

There is an issue completing your verification checks as the camera cannot be accessed by the app for verification purposes. Please check that you have enabled access for it

Verification was not completed

There is an issue completing your verification checks . Please reach out to customer support for assistance

Answer verification failed

There is an issue completing your verification checks as you have answered a question incorrectly. Please try again

Document issue

There is an issue completing your verification checks as there is an issue with the document you have submitted