Please refer to below for the rejected reason you have received and its corresponding explanation:
Visual Authenticity issue | There is an issue completing your facial verification checks. Please resubmit a live video again |
Face mismatch | There is an issue completing your facial verification checks as there is a mismatch between the face in the document image and live photo. Please resubmit either the document image or live video again |
Quality Issue | There is an issue completing your facial verification checks as the quality and integrity of the uploaded files are insufficient to perform a face comparison. Please resubmit either the document image or live video again |