Under minimum accepted age

There is an issue completing your verification checks as you do not meet the minimum accepted age to create an account with us

Document issue

There is an issue completing your verification checks as there is an issue with the document you have submitted

Gender mismatch

There is an issue completing your verification checks as there is a discrepancy on your Gender. Please review your Profile information and resubmit documents for us to process

Last name mismatch

There is an issue completing your verification checks as there is a discrepancy in your Last name. Please review your Profile information and resubmit documents for us to process.

First name mismatch

There is an issue completing your verification checks as there is a discrepancy in your First name. Please review your Profile information and resubmit documents for us to process

Date of birth mismatch

There is an issue completing your verification checks as there is a discrepancy in your Date of Birth. Please review your Profile information and resubmit documents for us to process

Inconsistency issue

There is an issue completing your verification checks as there is a discrepancy in your documents. It is inconsistent when compared with other submitted documents. Please resubmit the document to reflect the correct information

Validity issue

There is an issue completing your verification checks as there is an issue with the accuracy of your documents. Please resubmit the document to reflect the correct information

Low image quality

There is an issue completing your verification checks due low-resolution image where the document information is not readable. Please resubmit another document for us to process

Image Integrity issue

There is an issue completing your verification checks due to the quality of the submitted document. Please resubmit another document for us to process

Not colour picture

There is an issue completing your verification checks as the image submitted is in black and white. Please resubmit a coloured image for us to process

Unsupported document

There is an issue completing your verification checks as the submitted document is not supported. Please resubmit a supported document for us to process

Legality issue

There is an issue completing your verification checks as the submitted document has been reported as lost, stolen or compromised to the UK Metropolitan Police. Please reach out to our Customer Support team to process your account setup

Authenticity issue

There is an issue completing your verification checks as the provided image is not an image of the original document. Please resubmit the original document for processing

NFC Chip issue

There is an issue completing your verification checks as there are issues on the document's NFC chip. Please resubmit another document for processing