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Tips for a successful ID Verification
Tips for a successful ID Verification
Updated over a week ago

Here are some tips you can follow for your Identity Verification process with us:

1. Capturing the Document:
Use a high-quality smartphone camera to capture a clear image of the document.
Ensure the entire document is visible and well-lit without any shadows.

2. Adjust Lighting:
Move to a well-lit area to minimize shadows and improve clarity.
Avoid direct sunlight or harsh overhead lighting that can cause glare.

3. Remove Obstructions:
Remove any protective covers or sleeves from the document before scanning.
Place the document on a clean, flat surface to prevent distortions.

4. Check Document Orientation:
Ensure the document is properly aligned and oriented before scanning.
Rotate the document if necessary to ensure all details are legible.

5. Retake the Photo:
If the initial attempt still produces unclear results, retake the photo or rescan the document.
Take multiple shots from different angles to ensure at least one provides clear visibility of your personal details.

6. Use a Different Document:
If one document is unclear, try using an alternative form of identification, such as a passport or driver's license.

7. Avoid Filters and Enhancements:
Refrain from using filters or enhancements that might alter the original appearance of the document.

8. Check Clarity:
Before submission, review the document to ensure that all personal details are clearly visible and legible.

9. Contact Support:
If you're still unable to produce a clear document, reach out to customer support for further assistance.
Provide details about the issue and any troubleshooting steps you've already taken.

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