Camera is not accessible for verification

The camera cannot be accessed by the app for verification purposes. Please check that you have enable access for it

Date mismatch

There is an issue completing your verification checks as there is a mismatch of date on your document

Date of birth mismatch

There is an issue completing your verification checks as there is a discrepancy in your Date of Birth. Please review your Profile information and resubmit documents for us to process

Document issue

There is an issue completing your verification checks as there is an issue with the document you have submitted

Face mismatch

There is an issue completing your verification checks as the face in the provided photo does not match the face in your official identification. Please ensure that the photo is clear, well-lit, and that your facial features are fully visible, then retake the photo

First name mismatch

There is an issue completing your verification checks as there is a discrepancy in your First name. Please review your Profile information and resubmit documents for us to process

Gender mismatch

There is an issue completing your verification checks as there is a discrepancy on your Gender. Please review your Profile information and resubmit documents for us to process

Last name mismatch

There is an issue completing your verification checks as there is a discrepancy in your Last name. Please review your Profile information and resubmit documents for us to process

Low image quality

There is an issue completing your verification checks due low-resolution image where the document information is not readable. Please resubmit another document for us to process

Middle name mismatch

There is an issue completing your verification checks as there is a discrepancy in your Middle name. Please review your Profile information and resubmit documents for us to process

Name mismatch

There is an issue completing your verification checks as there is a discrepancy in your name. Please review your Profile information and resubmit documents for us to process

The document is expired

There is an issue completing your proof of address verification as the document you submitted is expired. Please resubmit a valid document

Unsupported document

There is an issue completing your verification checks as you have submitted an unsupported document. Please check the guidelines and submit a supported document

Verification was not completed

There is an issue completing your verification checks . Please reach out to customer support for assistance